Terms & Conditions

1. Introduction

Please read through these terms carefully before making any purchase from the BoldB website. Any purchase from the BoldB website will indicate your full acceptance of these terms and conditions.

2. Product Availability

BoldB cannot guarantee the availability of stock and the time frame involved in delivering orders.

3. Order Confirmation

Confirmation of your order will be sent to your e-mail address. The e-mail will reconfirm all delivery and shipping details, charges and any other relevant information.

It is the purchaser’s responsibility to ensure that all information provided is accurate. We aim to ship within 1-3 business days of orders being places, however this may vary depending on demand at the time. Please contact us immediately if you need to make any changes to your order.

4. Order Cancellations

Cancellation by BoldB

BoldB reserves the right to cancel orders at any time if your order is unable to be fulfilled due to lack of stock. If this happens we will let you know via email.

Cancellation by Purchaser

If you wish to cancel an order after payment, please contact us ASAP. If we have already shipped your order, freight charges will not be refunded and it will be the purchaser’s responsibility to return the parcel at their expense.

5. Billing

We accept Paypal®, Visa®, and MasterCard® for purchases.

6. Currency

Product and shipping prices on the BoldB website are quoted in Australian Dollars (AUD), United States Dollars (USD) and Euros (EUR). Some credit card providers may charge additional fees for overseas purchases. Please contact your credit card provider for more information if you are concerned about such fees before making a purchase.

7. GST and Taxes

All purchases delivered within Australia are subject to Australian Goods and Services Tax (GST).

Purchases shipped to international addresses are exempt from Australian Goods and Services Tax (GST). For international orders, the prices listed do not include any overseas duties, customs or import charges which may apply depending on the landing country.

Any additional international charges will be at the expense of the recipient and will not be covered by BoldB. The customer may incur these charges at any time up to 24 months after the goods are purchased. BoldB reserves the right to charge any unpaid or additional taxes and duties to the original purchaser’s credit card.

8. Shipping

You are responsible for providing accurate delivery instructions and address details as part of your order. If your order is unable to be delivered due to incorrect information we will not be held responsible.

See the following page for further information on shipping: Shipping

9. Liability

To the extent permitted by law, BoldB shall not be liable for indirect or consequential losses or expenses suffered or incurred by the Purchaser in relation to the supply of goods. BoldB’s liability is limited only to the cost of supply or re-supply of goods in accordance with these terms.

We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer, telecommunication equipment or other property caused by or arising from your access to or use of the BoldB website.

10. No Commercial Use

The BoldB website is provided for your personal use only. You may not copy, distribute, transmit, display, modify, reproduce, publish, license, transfer, or sell any content, software, products, or services contained within the BoldB website without our express written permission. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site without our express written permission.

11. Promotional Codes

We may occasionally release promotional codes valid for a specified time. These codes are valid for use within the specified time frame only. All conditions applying to each promotional code will be specified at the time of issue. They may be redeemed online on the BoldB website only. They cannot be used in any independent BoldB stockists.

12. Gift Vouchers

Any gift vouchers purchased online are only valid for use on the BoldB website. BoldB gift vouchers are not redeemable for cash.

13. Online Returns

If you are not completely satisfied with your online purchase we will happily offer an exchange, store credit or refund on all full priced items.

Please pack all exchanges carefully and mail to:

Returns
BoldB Pty Ltd
PO Box 201
Montmorency VIC 3094
Australia

The Purchaser is responsible for the cost of returning goods to BoldB. Items purchased online cannot be returned to one of BoldB’s independent stockists. Items purchased from one of BoldB's independent stockists must be returned to their place of purchase.

Exchanges of items will incur our standard shipping fees.

14. Faulty Items

We will offer a refund or replacement when an item is faulty.

Proof of purchase must be supplied for all faulty claims.

Please contact us via e-mail prior to sending back your goods to notify us of the fault.

Please pack all exchanges carefully and mail to:

Faults
BoldB Pty Ltd
PO Box 201
Montmorency VIC 3094
Australia

We reserve the right to assess faulty goods when they are received to determine if they are faulty. We will not cover shipping costs or provide a refund for items which are damaged due to mistreatment or normal wear and tear.

Where goods are deemed to be faulty we will send you a replacement item in the same colour and style. If the particular item has sold out and cannot be replaced we will contact you to determine the most suitable course of action. This may involve providing an alternative item or full refund to the card or paypal account which was used for the original purchase. We will reimburse all reasonable shipping costs to the card which was used for the original purchase.

15. Product Variation

As described in our product descriptions, every BoldB product is carefully handmade using a range of natural materials. This may result in variations in colour, shape and texture between pieces. We endeavour to minimise these variations, however all product images provided on the BoldB website should be taken as an example of the design, rather than the individual piece purchased.

16. Linking to the BoldB Website

You may link to the BoldB homepage on the condition you do so in a way that is legal. It must be fair and not intended to damage our reputation or in any way take advantage. You may not suggest any form of association or endorsement with BoldB where there is none. We reserve the right to request the removal of links to the BoldB website at any time.

17. Third Party Links

From time to time, the BoldB website may contain links to web sites which are not owned, operated or controlled by us. Such links are provided solely as a convenience to you. We are not responsible for any content, materials or other information located on or accessible from any other website.

18. Intellectual Property

The purchaser will not use, copy or infringe on BoldB’s intellectual property. This means all intellectual property rights (whether created before, on or after the date of these Terms and Conditions and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade names, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise, and which relates to any of BoldB’s products or services.

19. Trademark

The word 'BoldB' and the BoldB leaf logo are registered trademarks of BoldB Pty Ltd.

20. Copyright

All designs, content and photographic material are subject to copyright and are wholly owned by BoldB Pty Ltd. No designs, content or photographic material represented on the BoldB website may be used without prior written consent.

21. Errors, Inaccuracies and Omissions

While we make every effort to ensure the accuracy of information presented there may occasionally be mistakes, inaccurate, or incomplete information on the BoldB website. We make no representation as to the completeness or accuracy of information provided on the BoldB website.

22. Jurisdiction

This contract is made in the State of Victoria, Australia.