Terms & Conditions

1. Introduction

In the following terms and conditions, 'we', 'us', 'our' or 'BoldB' means BoldB Pty Ltd.

The website www.boldb.com.au (known as the 'BoldB website') is made available to you (herein known as 'the Purchaser') pursuant to the following trading terms and conditions which are legally binding.

Please read through these terms carefully before making any purchase from the BoldB website. Any purchase from the BoldB website will indicate your full acceptance of these terms and conditions.

These terms may be modified from time to time and your continued use of the BoldB website and any subsequent purchases made shall signify your agreement to be bound by any changes.

These terms and conditions are in effect from 5th September 2016.

2. Product Availability

BoldB cannot guarantee and accepts no liability in regards to the availability of stock and the time frame involved in delivering any goods or service pursuant to the Purchaser’s order.

3. Order Confirmation

Confirmation of your order will be sent to your e-mail address. The e-mail will reconfirm all delivery and shipping details, charges and any other relevant information.

It is the purchaser’s responsibility to ensure that all information provided is accurate. We aim to ship within 1-3 business days of orders being places, however this may vary depending on demand at the time. Please email us immediately at [email protected] should you need to make any changes to your order or if you require your order by a specific time.

4. Order Cancellations

Cancellation by BoldB

BoldB reserves the right to cancel any order at any time without notification.

Cancellation by Purchaser

We aim to ship online orders within 1-3 business days of the order being placed. Should you wish to cancel an order after payment has been accepted, please contact BoldB via e-mail at [email protected]

If an order is cancelled after dispatch, freight charges will not be refunded and it will be the purchaser’s responsibility to return the parcel at their expense. Cancellations after this time will be at the sole discretion of BoldB.

5. Billing

We accept payments made for purchases through either Paypal, Visa®, MasterCard®, American Express® or Diners Club®.

All goods remain the property of BoldB until they are paid for in full. Please ensure you enter your contact and delivery details correctly, including your phone number, so that we can contact you if necessary. The name on the credit card used for payment must match the billing name on the order. We reserve the right to cancel any order which we determine does not meet this requirement.

6. Currency

All product and shipping prices on the BoldB website are quoted and settled in Australian Dollars (AUD). Some credit card providers may charge additional fees, please contact your credit card provider or paypal for more information.

7. GST and Taxes

All purchases delivered within Australia are subject to Australian Goods and Services Tax (GST).

Purchases shipped to international addresses are exempt from Australian Goods and Services Tax (GST). For international orders, the prices listed do not include any overseas duties, customs or import charges which may apply depending on the landing country.

Any additional international charges will be at the expense of the recipient and will not be covered by BoldB. The customer may incur these charges at any time up to 24 months after the goods are purchased. BoldB reserves the right to charge any unpaid or additional taxes and duties to the original purchaser’s credit card.

8. Shipping

The Purchaser is responsible for providing accurate delivery instructions and address details in writing. If the nominated courier is unable to deliver the Purchaser’s order due to either incorrect information provided by the Purchaser or if there is no one to sign for and physically receive the parcel, a re-delivery fee may apply. This fee will be charged to the Purchaser’s credit card.

Shipping within Australia

• BoldB offers a flat rate shipping fee of $10.00 AUD to all Australian addresses for all online orders.

• Please allow between 2 - 7 business days for delivery from dispatch.

• A tracking number will be issued via e-mail to the e-mail address you provide which will enable you to track the progress of your parcel once it is booked.

• We use Australia Post as our chosen carrier to deliver your order. We deliver to PO Boxes and Northern Territory Addresses with Australia Post.

• Australia Post does not require a signature upon delivery. If the delivery address is unattended, the parcel may be left in a location deemed safe by the driver. If no such location can be found, redelivery will be arranged. Your parcel may be taken to your local Post Office or Depot for collection.

• To ensure delivery can be completed, we recommend providing a business address where possible.

• BoldB cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike or transport complications.

International Shipping

• BoldB offers a flat rate shipping rate of $16.00 AUD to all International addresses for all orders.

• BoldB ships to any valid Australian address and the following countries using Australia Post:

  • Argentina
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Russia
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

• All international orders will be delivered by Australia Post. We recommend providing a business address for delivery to ensure delivery can take place.

• Please allow 5 - 10 business days for delivery from dispatch.

• PO Boxes are not accepted. Should you not be present to receive the shipment, a re-delivery fee of $15.00 will be applied by Australia Post.

Duties and Taxes on International Orders

All prices shown on the BoldB website are in Australian Dollars (AUD). Orders sent overseas are exempt from Australian taxes such as GST. The prices listed on the BoldB website do not include any overseas duties or customs charges which may apply to your country. Any additional charges applicable in the destination country will be charged directly to the recipient.

BoldB reserves the right to charge any duties not paid to the original purchaser up to 24 months following delivery or attempted delivery.

9. Tracking

You will receive an e-mail confirming the dispatch of your order. If tracking is available in your country, you will be provided a tracking number which can be used to track the progress of your parcel.

All parcels are delivered by Australia Post. Where tracking is available in your country, you will be able to track the status of your parcel by clicking on the following link and entering your tracking number. The estimated delivery time is 2-10* business days from dispatch.

*Please note that we cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike, transport complications etc.

It is your responsibility to provide an accurate delivery address and contact details. Multiple delivery attempts or parcel redirection may incur additional fees which will be billed to you, the purchaser.

10. Liability

To the extent permitted by law, BoldB shall not be liable for indirect or consequential losses or expenses suffered or incurred by the Purchaser in relation to the supply of goods. BoldB’s liability is limited only to the cost of supply or re-supply of goods in accordance with these terms.

We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer, telecommunication equipment or other property caused by or arising from your access to or use of the BoldB website.

11. Warranties

Conditions, warranties and other provisions which apply to or in respect of goods under or by virtue of the Australian Consumer Law as amended from time to time or any other enactment of the Commonwealth of Australia, the State of Victoria or of any other place and which by that enactment cannot be excluded from these Terms and Conditions shall apply without restriction or modification.

All other warranties, conditions and guarantees which would or may be implied (whether by statute law, trade usage or otherwise) into this account agreement (including in particular any which may in any way relate to quality or fitness for any particular purpose) are hereby expressly excluded from these Terms and Conditions.

12. No Commercial Use

The BoldB website is provided for your personal use only. You may not copy, distribute, transmit, display, modify, reproduce, publish, license, transfer, or sell any content, software, products, or services contained within the BoldB website. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

13. Agreement

This agreement supersedes any and all preceding agreements between the Purchaser and BoldB.

14. Promotional Codes

We may occasionally release promotional codes valid for a specified time. These codes are valid for use within the specified time frame only. All conditions applying to each promotional code will be specified at the time of issue. They may be redeemed online on the BoldB website only. They cannot be used in any independent BoldB stockists.

15. Gift Vouchers

Gift vouchers purchased online are valid for 12 months from date of issue, and are only valid for use on the BoldB website. Out of date vouchers will be cancelled and no money will be refunded. Vouchers may be spent in whole or in part, however the remaining credit will retain the original expiry date. BoldB gift vouchers are not redeemable for cash. Remaining credit cannot be paid in cash.

16. Online Returns

If you are not completely satisfied with your online purchase we will happily offer an exchange, store credit or refund on all full priced items, however returns will only be accepted within 30 days of goods being received.

Items must be returned in their original, unused condition, with BoldB tags attached. Proof of purchase must be supplied for all returns/exchanges/repairs. Please pack all exchanges carefully, as BoldB cannot be responsible damaged in return transit and mail to:

BoldB Pty Ltd
PO Box 201
Montmorency VIC 3094

The Purchaser is responsible for the cost of returning goods to BoldB. Items purchased online cannot be returned to one of BoldB’s independent stockists. Items purchased from one of BoldB's independent stockists must be returned to their place of purchase.

Exchange items will incur a $10.00 shipping fee for all Australian deliveries and $15.00 for all International deliveries.

17. Faulty Items

In accordance with Australian Consumer Law we will offer a refund or replacement when an item is faulty or demonstrating a major problem and is unable to be repaired. BoldB reserves the right to offer to repair an item wherever possible before a refund or replacement is put forward.

Proof of purchase must be supplied for all faulty claims.

Please contact us via e-mail at [email protected] prior to sending back your goods to notify us of the fault.

Please pack all exchanges carefully, as BoldB cannot be responsible damaged in return transit and mail to:

BoldB Pty Ltd
PO Box 201
Montmorency VIC 3094

We will assess the goods when they are received to determine if they are faulty. We will not cover shipping costs or provide a refund for items which are damaged due to mistreatment or normal wear and tear.

Where goods are deemed to be faulty we will send you a replacement item in the same colour and style. In the event that the particular item has sold out and cannot be replaced we will contact the Purchaser to determine the most suitable course of action. This may involve providing an alternative item, store credit or full refund to the card which was used for the original purchase. We will reimburse all reasonable shipping costs to the card which was used for the original purchase.

18. Product Variation

As described in our product descriptions, every BoldB product is carefully handmade using a range of natural materials. This may result in variations in colour, shape and texture between pieces. We endeavour to minimise these variations, however all product images provided on the BoldB website should be taken as an example of the design, rather than the individual piece purchased.

19. Linking to the BoldB Website

You may link to the BoldB homepage on the condition you do so in a way that is legal. It must be fair and not intended to damage our reputation or in any way take advantage. You may not suggest any form of association or endorsement with BoldB where there is none. We reserve the right to request the removal of links to the BoldB website at any time.

20. Third Party Links

From time to time, the BoldB website may contain links to web sites which are not owned, operated or controlled by us. Such links are provided solely as a convenience to you. We are not responsible for any content, materials or other information located on or accessible from any other website.

20. Intellectual Property

The purchaser will not use, copy or infringe on BoldB’s intellectual property. This means all intellectual property rights (whether created before, on or after the date of these Terms and Conditions and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade names, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise, and which relates to any of BoldB’s products or services.

21. Trademark

The word 'BoldB' and the BoldB leaf logo are registered trademarks of BoldB Pty Ltd.

22. Copyright

All designs, content and photographic material are subject to copyright and are wholly owned by BoldB Pty Ltd. No designs, content or photographic material represented on the BoldB website may be used without prior written consent.

23. Errors, Inaccuracies and Omissions

While we make every effort to ensure the accuracy of information presented there may occasionally be mistakes, inaccurate, or incomplete information on the BoldB website. We make no representation as to the completeness or accuracy of information provided on the BoldB website.

24. Jurisdiction

This contract is made in the State of Victoria, Australia.